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reopt Handbook
reopt Handbook
B2B SaaS Sales and Customer Success

Winning Revenue

ICP and PipelineDiscovery and DemoProposal and Negotiation

Customer Success

OnboardingAdoption and ExpansionRenewal and Risk

Operating System

Forecast and MetricsOperating Rhythm

Verification

Verification ReportUpdates
Handbook›B2B SaaS Sales and CS›Updates
한국어English

Updates

Change log for B2B SaaS Sales and Customer Success.

Latest Update

2026-06-13

Watch List

SourceWhat to checkCadence
SaaS GTM benchmarksNRR, CAC, win rate, sales cycle trendsQuarterly
CRM and CS toolsAI SDR, forecasting, health scoring featuresQuarterly
Internal pipeline reviewsStage definitions and forecast driftMonthly
Customer success retrospectivesAdoption, renewal risk, expansion patternsMonthly

Change Log

2026-06-13

Structure

  • Fixed locale-leaking internal links on the cover: the six chapter <Card> hrefs now point to /en/books/... instead of bare /books/..., so English readers no longer get redirected into the Korean edition.

Affected chapters

  • Cover (index) navigation links only; chapter content unchanged.

2026-05-13

Structure

  • Added English version of the B2B SaaS Sales and Customer Success handbook.

Interpretation

  • Frames sales and success as one ARR operating system.

Affected chapters

  • All chapters.

Related docs

Updates

CRM Standard · Change log and operating-standard updates for CRM Standard.

Updates

Agentic MVP · Change log for the Agentic MVP handbook.

Updates

Agentic Documentation · Change log for the Agentic Documentation handbook.

Updates

AI Security and Compliance Operations · Change log for the AI Security and Compliance Operations handbook.

Forecast and Metrics

Build revenue visibility across sales pipeline, adoption, expansion, and renewal.

Verification Report

Structure and claim verification for the B2B SaaS Sales and Customer Success handbook.

On this page

Watch ListChange Log2026-06-132026-05-13