Updates
Change log for B2B SaaS Sales and Customer Success.
Latest Update
2026-05-13
Watch List
| Source | What to check | Cadence |
|---|---|---|
| SaaS GTM benchmarks | NRR, CAC, win rate, sales cycle trends | Quarterly |
| CRM and CS tools | AI SDR, forecasting, health scoring features | Quarterly |
| Internal pipeline reviews | Stage definitions and forecast drift | Monthly |
| Customer success retrospectives | Adoption, renewal risk, expansion patterns | Monthly |
Change Log
2026-05-13
Structure
- Added English version of the B2B SaaS Sales and Customer Success handbook.
Interpretation
- Frames sales and success as one ARR operating system.
Affected chapters
- All chapters.