User Guides and Tutorials
Structure user-facing documentation so agents can answer product questions with grounded context.
Key takeaways
- User guides also serve support agents, sales assistants, and internal copilots, so they must be both human-readable and retrieval-friendly.
- Structure each guide with overview, eligibility, steps, limits, examples, troubleshooting, and related docs.
- Add frontmatter like
product_area,audience,status,updated, andownerso retrieval and freshness checks work. - Include an "Answering Guidance" section that tells support or AI assistants what to do safely, such as not promising refunds and escalating reported data loss to L2.
- Keep steps numbered and current, and link related docs as the next context.
User guides are not only for users. Support agents, sales assistants, internal copilots, and product teams use them to answer questions. A good user guide must be human-readable and retrieval-friendly.
Agent-friendly User Guide Structure
| Section | Purpose |
|---|---|
| Overview | what the feature does |
| Eligibility | who can use it |
| Steps | task flow |
| Limits | quotas, unsupported cases, warnings |
| Examples | realistic scenarios |
| Troubleshooting | symptoms, causes, fixes |
| Related docs | next context |
Template
---
title: Invite Team Members
description: Add users to a workspace and assign roles.
product_area: workspace
audience: end-user
status: current
updated: 2026-05-24
owner: product-docs
---
## Overview
[Feature summary.]
## Before You Start
- Required role:
- Required plan:
- Limitations:
## Steps
1. Open ...
2. Select ...
3. Confirm ...
## Troubleshooting
| Symptom | Cause | Fix |
|---|---|---|Support Agent Notes
Add a section that helps support or AI assistants answer safely.
## Answering Guidance
- If the user asks for account-specific status, ask them to open the billing page.
- Do not promise refunds. Link to the refund policy.
- If the user reports data loss, escalate to support L2.Checklist
| Item | Check |
|---|---|
| audience and product area are explicit | [ ] |
| prerequisites and limits are listed | [ ] |
| steps are numbered and current | [ ] |
| troubleshooting table exists | [ ] |
| support answering guidance is included | [ ] |
| related docs are linked | [ ] |